Step 4: Get to Know the Malomo Platform

Head to the dash for the data you need.

Order List

Synced with your Shopify store, this is a list of orders and all associated shipments with that order. You can search orders, as well as view an order and see the shipment statuses of that order in real time. Once you have initially connected Malomo and Shopify, new orders will start to show up in the order list. To view now, navigate to dash.gomalomo.com/orders.

Customer List

Synced with your Shopify store, this is a list of customers and all associated orders. You can search customers, as well as view associated orders and see the shipment statuses of that order in real time. Once you have initially connected Malomo and Shopify, new customers will start to show up in the customer list. To view now, navigate to dash.gomalomo.com/customers.

Reports

Malomo takes all your carrier information and digests it into comprehensive reports. With our Shipping Performance Report, you can see the delivery performance of all your orders in one place. Compare and measure any Malomo supported carrier, as well as quickly search for the orders that matter based on Status, Carrier, and Time. Learn more about the Shipping Report

With our Problem Orders Report, you can drill down on specific problem orders and see the results in the dashboard or download the results. Learn more about the Problem Order Report.

Please note, once you have initially connected Malomo and Shopify, new shipments will start to show up in your reporting. To view, navigate to dash.gomalomo.com/reports/shipping.

Apps 

Our Apps section is the most up to date list of our integration partners. From here, you can install and uninstall your integrations. To view, navigate to dash.gomalomo.com/reports/apps

More information about our app integrations can be found here: 

• How to Connect Integration Partners

• Shopify & Malomo Integration

• Klaviyo & Malomo Integration

• Loop & Malomo Integration

• Attentive & Malomo Integration

• Postscript & Malomo Integration

• Gorgias & Malomo Integration

• Rebuy & Malomo Integration

• Status & Malomo Integration

Post Purchase Plays

In our Post Purchase Plays section, you’ll have access to an extensive and ever growing library of content to level up your post-purchase experience!

Directly in the Malomo app, you’re able to:

• View instructions on building 15 different types of email and SMS flows

• Watch a video tutorial on creating a Theme App tracking page

• Discover ideas on segmenting your post-purchase emails

• Read tips on boosting your email and tracking page performance

• Learn more about how to use our integrations

To view, navigate to https://dash.gomalomo.com/post_purchase_plays.

Account

Our Account section allows you to update your account name, manage your billing information, access developer tools, and set your default tracking page. To view, navigate to dash.gomalomo.com/reports/account

Check out these help articles for more information: 

• Manage Your Billing Information with Malomo

• Generating API Keys in Malomo

• Set Your Default Tracking Page URL

FAQs

Check out these help articles for answers to our frequently asked questions: 

• What carriers does Malomo support?

• How do I reset my password?

• How do I add a user to my account?

• How do I contact support?