Step 4: Get to Know the Malomo Platform

Head to the dash for the data you need.

Order List

Synced with your Shopify store, this is a list of orders and all associated shipments with that order. You can search orders, as well as view an order and see the shipment statuses of that order in real time. Once you have initially connected Malomo and Shopify, new orders will start to show up in the order list. To view now, navigate to dash.gomalomo.com/orders.

Customer List

Synced with your Shopify store, this is a list of customers and all associated orders. You can search customers, as well as view associated orders and see the shipment statuses of that order in real time. Once you have initially connected Malomo and Shopify, new customers will start to show up in the customer list. To view now, navigate to dash.gomalomo.com/customers.

Reports

Malomo takes all your carrier information and digests it into comprehensive reports. With our Active Orders Report, you can see

• Active Orders Report: See the current status of all shipments that have yet to be delivered and quickly identify any carrier tracking issues.

• Shipping Performance Report: See the delivery performance of all your orders in one place. Measure the effectiveness of your carriers and quickly identify trends in the time it takes for orders to go from placed to delivered.

• Time in Transit Report: Drill down into the transit time for delivered shipments across all carriers and shipping services.

• Problem Orders Report: Drill down on unresolved problem orders or view historical data.

• Tracking Page Revenue Report: Identify the revenue sourced directly from a visit to your Malomo tracking page.

Please note, once you have initially connected Malomo and Shopify, new shipments will start to show up in your reporting. To view, navigate to dash.gomalomo.com/reports/shipping.

Apps 

Our Apps section is the most up to date list of our integration partners. From here, you can install and uninstall your integrations. To view, navigate to https://dash.gomalomo.com/apps.

More information about our app integrations can be found here: 

• How to Connect Integration Partners

• Shopify & Malomo Integration

• Klaviyo & Malomo Integration

• Loop & Malomo Integration

• Attentive & Malomo Integration

• Postscript & Malomo Integration

• Yotpo & Malomo Integration

• Sendlane & Malomo Integration

• Rebuy & Malomo Integration

• Corso & Malomo Integration

• Gorgias & Malomo Integration

• Status & Malomo Integration

• Junip & Malomo Integration

• Justuno & Malomo Integration

Post Purchase Plays

In our Post Purchase Plays section, you’ll have access to an extensive and ever growing library of content to level up your post-purchase experience!

Directly in the Malomo app, you’re able to:

• View instructions on building 15 different types of email and SMS flows

• Watch a video tutorial on creating a Theme App tracking page

• Discover ideas on segmenting your post-purchase emails

• Read tips on boosting your email and tracking page performance

• Learn more about how to use our integrations

To view, navigate to https://dash.gomalomo.com/post_purchase_plays.

Account

Our Account section allows you to update your account name, manage your billing information, access developer tools, and set your default tracking page. To view, navigate to https://dash.gomalomo.com/account/overview

Check out these help articles for more information: 

• Manage Your Billing Information with Malomo

• Generating API Keys in Malomo

• Set Your Default Tracking Page URL

FAQs

Check out these help articles for answers to our frequently asked questions: 

• What carriers does Malomo support?

• How do I reset my password?

• How do I add a user to my account?

• How do I contact support?