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How do I add a user to my account?

Once your initial account has been created, you may request that additional users are added to your account. Please note, at this time this is not a self-serve feature. You must contact a Malomo team member to initiate the request.

To submit a new user request, please open a support ticket in the platform or reach out to help@gomalomo. In your request, please include the full name of the new user, as well as email address.

Once the account has been created, the new user must first create a password.


  1. Navigate to and enter the email address included with the new user request.

  2. You'll receive a password reset email to create your password. Create a new password with at least 8 characters.

  3. When done, you can log into the platform. 

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