How do I contact support or get more help?

You can reach out to our Malomo Support team humans by opening a ticket or emailing us directly at help@gomalomo.com. Our representatives are available from 9am to 5pm EST in the US on weekdays. Please note, our support team members are not available during the weekends and on federal holidays.

How to Open a Support Ticket

To open a support ticket, you can email us, visit our Help Desk or submit a ticket within our app.

Email Us

1. Email help@gomalomo.com.

2. Please include detailed information about your request or issue, as well as any helpful examples, files or screenshots.

Visit our Help Desk

1. Navigate to Malomo’s https://malomo.atlassian.net/servicedesk/customer/portal/1 .

2. Select your ticket type:

   1. Request Tracking Page Design Edits - Select this if you’d like to make changes to your Malomo-hosted or Malomo-built tracking page.

   2. Get Product Support

   3. Help with Billing or Services - Select this if you have questions about your Malomo billing plan or included services.

   4. Report a Bug

   5. Suggest a New Feature

3. Add detailed information about your request or issue in the Summary and Description fields, as well as any helpful examples, files or screenshots.

4. Hit Send.

5. Our Support team will review your ticket and respond to you as quickly as possible!

Submit a Ticket In our Platform

1. Log in to your Malomo account at https://dash.gomalomo.com/login

2. Click on “Contact Us” button in the lower right corner of the screen.

3. Add detailed information about your request or issue in the Summary and Description fields, as well as any helpful examples, files or screenshots.

4. Hit Send.

5. Our Support team will review your ticket and respond to you as quickly as possible!