Problem Orders Report

The Problem Orders report is available under the “Reports” dropdown in the left navigation. Problem types enabled in the configuration panel on the Orders List are included in your reports. The Problem Orders report features two distinct tabs: Unresolved Issues and All Issues.

The Unresolved Issues tab allows you to see all orders that are currently experiencing a problem and have not yet been resolved. The All Issues tab is a historical record for a specific time frame, detailing all orders that experienced a problem at that time but may be resolved at the time of viewing the report.

Metrics

The Problem Orders report allow users to calculate the following, both unresolved and historical issues, in any given time-frame:

Metric	Definition
Stalled in Fulfillment	Number of `FulfillmentStalled` issues created during the timeframe.
Stalled in Transit	Number of `ShipmentStalled` issues created during the timeframe.
Delivery Attempted	Number of `ShipmentDeliveryAttempted` issues created during the timeframe.
Return to Sender	Number of `ShipmentReturnedToSender` issues created during the timeframe.
Fulfillment Problems Created by Day	Number of `FulfillmentStalled` orders broken down by issue creation day.
Shipment Problems Created by Day	Number of `ShipmentStalled`, `ShipmentDeliveryAttempted`, and `ShipmentReturnedToSender` issues broken down by issue creation day.
Problem Orders by Carrier	Number of each problem type experienced by carrier.
Fulfillment Problems List	Full list of `FulfillmentStalled` orders. This list can be downloaded. Export to a .csv, .xlsx, or .json file via the download icon.
Shipment Problems List	Full list of `ShipmentStalled`, `ShipmentDeliveryAttempted`, and `ShipmentReturnedToSender` shipments. This list can be downloaded. Export to a .csv, .xlsx, or .json file via the download icon.

Filters

Use the filters at the top of the page to drill down by problem creation date, order creation date, destination location, problem type and carrier. Filters are “sticky”, meaning users can use any combination of these filters at any time.