Problem Orders Report
The Problem Orders report is now available under the “Reports” dropdown in the left navigation. Problem types enabled in the configuration panel are included in your reports.
Use the filters at the top of the page to drill down by problem creation date, carrier, order creation date, and more
Problem Orders Table
View all problem orders based on selected filters
Export to a .csv, .xlsx, or .json file via the download icon
Order Problems Created by Day
See an overview of each problem type by the day it was created
Note: As mentioned above, you will likely notice spikes of Stalled orders on Sundays and Mondays, unless the settings have been configured to exclude these days.
Order Problems by Carrier
View a summary table of order problems by carrier
View individual problem types by carrier
View total shipments by carrier as a reference