The Problem Orders report is now available under the “Reports” dropdown in the left navigation. Problem types enabled in the configuration panel are included in your reports. 



  • Use the filters at the top of the page to drill down by problem creation date, carrier, order creation date, and more

Problem Orders Table

  • View all problem orders based on selected filters

  • Export to a .csv, .xlsx, or .json file via the download icon



Order Problems Created by Day

  • See an overview of each problem type by the day it was created

    • Note: As mentioned above, you will likely notice spikes of Stalled orders on Sundays and Mondays, unless the settings have been configured to exclude these days.


Order Problems by Carrier

  • View a summary table of order problems by carrier

  • View individual problem types by carrier

  • View total shipments by carrier as a reference