Integrating Malomo and Attentive
Pre Requisites: Completed Shopify <> Malomo Integration
Set up Time: 15-20 Minutes
With this integration, you can deliver SMS and email notifications to your customers based on the status of their orders and any related shipments. Messages can be tailored to drive traffic to branded tracking pages to increase cross-sells, reduce support tickets, and create more brand exposure.
Complete the following procedure to set up the integration for Malomo and Attentive.
How to Set up the Integration
Complete the following steps to set up the integration:
Sign in to your Malomo account.
Navigate to the Apps section and click on the Install button for Attentive.
Sign in to your Attentive account.
Click Authorize to grant permission for Malomo to send events into your Attentive account.
You now have access to a set of Malomo event triggers, which can be used to create journeys and insert Malomo data into emails and SMS. For newly connected accounts, each trigger is created on the first instance that the event is received from Malomo. It may take up to 24 hours for all of the Malomo triggers to be listed.
Review or Set your Default Tracking Page URL
Attentive uses the Default Tracking Page URL set in the Malomo Dashboard to share your live tracking page with your customer. To review this page, go to Malomo > Account > Overview and look for the Default Tracking Page URL section. If this section is blank, please add in the full URL of your live tracking page. If you have multiple live tracking pages, please select the page you would like to assign as the default tracking experience.
To learn more about setting or reviewing your default tracking page, check out this article.
Inform Customers on their Order Status using Attentive Journeys
After the integration is connected, you can create a custom journey in Attentive using the events from Malomo. Users can configure their journeys to communicate in real-time to customers where their order is in the shipping lifecycle.
Learn more about how to send Attentive order notifications using Malomo data with these articles: