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Integrating Malomo and Attentive

Pre Requisites: Completed Shopify <> Malomo Integration

Set up Time: 15-20 Minutes

With this integration, you can deliver SMS notifications to your customers based on the status of their orders and any related shipments. Messages can be tailored to drive traffic to branded tracking pages to increase cross-sells, reduce support tickets, and create more brand exposure.

Complete the following procedure to set up the integration for Malomo and Attentive.

Set up the integration

Complete the following steps to set up the integration:

  • Sign in to your Malomo account. 

  • Navigate to the Apps section and click on the Install button for Attentive.

  • Sign in to your Attentive account. 

  • Click Authorize to grant permission for Malomo to send events into your Attentive account.  

You now have access to a set of Malomo event triggers, which can be used to create journeys and insert Malomo data into them. Each trigger is created on the first instance that the event is received from Malomo, so it may take up to 24 hours for all of the Malomo triggers to be listed.

Review or Set your Default Tracking Page URL

Attentive uses the Default Tracking Page URL set in the Malomo Dashboard to share your live tracking page with your customer. To review this page, go to Malomo > Account > Overview and look for the Default Tracking Page URL section. If this section is blank, please add in the full URL of your live tracking page. If you have multiple live tracking pages, please select the page you would like to assign as the default tracking experience.

To learn more about setting or reviewing your default tracking page, check out this article.

Inform customers on their Order Status using Attentive Journeys

After the integration is connected, you can create a custom journey in Attentive using the custom events from Malomo.  Users can configure their journeys to communicate in real-time to customers where their order is in the shipping lifecycle.

Available Journey Triggers with Malomo

When a trigger is fired (when a Malomo event occurs), an active Attentive automation for that trigger must also exist in your account in order for SMS notifications to be sent. 

Event name

Description

Malomo: ShopifyOrderCreated

Shopify records a new order placed by a customer.

Malomo: ShipmentCreated

Shopify records a new shipment on an order and that shipment registers in the Malomo platform.

Malomo: PreTransit

A shipping label was created and has been registered in the carrier’s system. However, the carrier has not yet taken possession of the shipment.

Malomo: ShipmentFirstInTransit

Only the first scan event when the shipment is in the carrier’s possession and is en route to its destination.

Malomo: InTransit *

The shipment is in the carrier’s possession and is en route to its destination.

Malomo: ShipmentFirstOutForDelivery

Only the first scan event when the shipment is currently on its last mile and is en route to the destination address.

Malomo: OutForDelivery*

The shipment is currently on its last mile and is en route to the destination address.

Malomo: Delivered

The local delivery vehicle has reported the package was delivered.

Malomo: Available For Pickup

The shipment is available for pickup from the carrier’s facility such as a post office.

Malomo: Return To Sender

The shipment was not successfully delivered and is en route back to sender.

Malomo: Failed Delivery Attempt

A delivery was attempted but the shipment could not be delivered. 

Malomo: Delivery Canceled

The delivery has been canceled typically by either the seller or recipient.

Malomo: Error

An unknown delivery error occurred.

Malomo: FulfillmentStalled

An order that has been created but has not been fulfilled in the specified time frame within our Problem Orders feature.

Malomo: ShipmentStalled

An order that has been fulfilled or is in transit and has not received a scan update in the specified time frame within our Problem Orders feature.

*Please note, we do not recommend triggering off of InTransit or OutforDelivery, as the journey may trigger multiple texts to your customer. Please use our Malomo: ShipmentFirstInTransit and Malomo: ShipmentFirstOutForDelivery triggers instead.

Available Properties with Malomo

To link customers to your custom tracking page, we recommend using the { order_url} tag once you've set your Default Tracking Page URL. You can also build your tracking URL with the {order_id} tag, such as this: www.brandname.mymalomo.com/xxxxx/?_m_id={order_id}

We also recommend using the {order_number} property to give customers a reference point. The following table lists the available properties:

Event name

Properties

Malomo: ShopifyOrderCreated

{order_number}

{order_id}

{order_url}

{shipping_address}

Malomo: ShipmentCreated

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: PreTransit

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: ShipmentFirstInTransit

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: InTransit *

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: ShipmentFirstOutForDelivery

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: OutForDelivery*

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: Delivered

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: Available For Pickup

{order_number}

{order_id}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: Return To Sender

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: Failed Delivery Attempt

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: Delivery Canceled

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: Error

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: FulfillmentStalled

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

Malomo: ShipmentStalled

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

{shipping_address}

 

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