Malomo Variables Available in Attentive

See the lists below for the most common Malomo variables to add to your Attentive email and SMS messages.

Tracking Information Variables

INFORMATION	EXAMPLE OUTPUT	VARIABLE
Malomo Tracking Link	"Track Package" button	`{{triggerEvent.custom['order_url']}}`
Order ID	05c3c01d-d526-4796-a9ec-b0ecb1f7cb83	`{{triggerEvent.custom['order_id']}}`
Estimated Delivery Date	September 19, 2021, 9PM	`{{triggerEvent.custom['estimated_delivery_date'] \| date: "%A, %B %d, %Y" \| default: 'An estimated delivery date is currently unavailable'}}`
Actual Delivery Date	September 19, 2020 10 PM	`{{triggerEvent.custom['delivered_at']}}`
Carrier Name	FedEx	`{{triggerEvent.custom['carrier_name']}}`
Carrier Service	Ground Home Delivery	`{{triggerEvent.custom['carrier_service']}}`
Tracking Number	99812911999333	`{{triggerEvent.custom['tracking_code']}}`

Customer Information Variables

INFORMATION	EXAMPLE OUTPUT	VARIABLE
First Name	Mister	`{{triggerEvent.custom['order_meta']['shopify_order']['customer']['first_name']}}`
Last Name	Rogers	`{{triggerEvent.custom['order_meta']['shopify_order']['customer']['last_name']}}`
Email	misterrogers@pbs.com	`{{triggerEvent.custom['order_meta']['shopify_order']['customer']['email']}}`
Phone Number	123-456-7890	`{{triggerEvent.custom['order_meta']['shopify_order']['customer']['phone']}}`

Shipping Address Information Variables

INFORMATION	EXAMPLE OUTPUT	VARIABLE
Ship First Name	Mister	`{{triggerEvent.custom['order_shipping_address_first_name']}}`
Ship Last Name	Rogers	`{{triggerEvent.custom['order_shipping_address_last_name']}}`
Ship Company	Malomo	`{{triggerEvent.custom['order_shipping_address_company']}}`
Ship Phone	123-456-7890	`{{triggerEvent.custom['order_shipping_address_phone']}}`
Ship Address Line 1	123 Rogers Lane	`{{triggerEvent.custom['order_shipping_address_address1']}}`
Ship Address Line 2	Apt. 305	`{{triggerEvent.custom['order_meta']['shopify_order']['shipping_address']['address2'] \| default: ' '}}`
Ship City	Pittsburgh	`{{triggerEvent.custom['order_shipping_address_city']}}`
Ship Province	Pennsylvania	`{{triggerEvent.custom['order_shipping_address_province']}}`
Ship Province Code	PA	`{{triggerEvent.custom['order_shipping_address_province_code']}}`
Ship Zip	46205	`{{triggerEvent.custom['order_shipping_address_zip']}}`
Ship Country Code	US	`{{triggerEvent.custom['order_shipping_address_country_code']}}`
Ship Country	United States	`{{triggerEvent.custom['order_shipping_address_country']}}`

Order Information Variables

INFORMATION	EXAMPLE OUTPUT	VARIABLE
Order Number	1012	`{{triggerEvent.custom['order_number']}}`
Order Name	#1012	`{{triggerEvent.custom['order_meta']['shopify_order']['name']}}`
Shopify Order Status URL	https://goodestboi.com/6140756068/orders	`{{triggerEvent.custom['order_meta']['shopify_order']['order_status_url']}}`
Order Created at Date	July 2, 2019 5:16 PM	`{{triggerEvent.custom['order_meta']['shopify_order']['created_at']}}`
Total Discount	0.00	`{{triggerEvent.custom['order_meta']['shopify_order']['total_discounts']}}`
Subtotal Price	102.00	`{{triggerEvent.custom['order_meta']['shopify_order']['subtotal_price']}}`
Tax Price	7.14	`{{triggerEvent.custom['order_meta']['shopify_order']['tax_price']}}`
Shipping Price	2.13	`{{triggerEvent.custom['order_meta']['shopify_order']['total_shipping_price']}}`
Total Price	109.14	`{{triggerEvent.custom['order_meta']['shopify_order']['total_price']}}`
Total Refunded	56.76	`{{triggerEvent.custom['order_meta']['shopify_order']['total_refunded_amount']}}`

How to link to the tracking page

To link customers to your custom tracking page, we recommend using the order_url variable once you've set your Default Tracking Page URL in the Malomo dashboard. If you change your default tracking page later, the order_url variable will automatically bring in the updated URL to notifications. Learn how to set the Default Tracking Page UR here.

If you have multiple tracking pages and wish to direct segments of customers to different pages, you can also build your tracking URL with the ‘order_id’ variable, such as this:

CODE

https://yourbrand.com/pages/order-tracking/?_m_id={{triggerEvent.custom['order_id']}}

How to Format a dynamic list to Create a Product Block and Show Line Items

Follow the steps below to create a dynamic list that will show all the items ordered or shipped:

In the drag and drop editor, drag the Dynamic List content block into your email template.
Click Add List.
Use the Choose Dynamic List drop down to select either line_items or fulfillment_line_items and the click Next.
1. To show all the items ordered, please use line_items. To show only the items packed in that shipment, please use fulfillment_line_items.
Select your preferred layout for the product block.
Under the List Details section, click on Image.
Use the drop down to select the variable source. Hit Submit when finished.
Repeat these steps for additional text desired on the product block, such as title, quantity, and price.
When finished, hit Continue.

Example HTML

Here’s an example of the HTML code for a product block section within the email:

CODE

{% for item in triggerEvent['custom']['order_meta']['shopify_order']['most_recent_fulfillment']['fulfillment_line_items'] %}

{{item['line_item']['image']['src']}}
{{item['line_item']['product']['url']}}

{{item['line_item']['title']}}
{{item['line_item']['variant']['title']}}
Quantity: {{item['quantity']}}
Total: {{triggerEvent.custom['order_meta']['shopify_order']['presentment_currency']}} {{item['line_item']['final_line_price']}}

{% endfor %}

Need help or experiencing issues with the integration? Please reach out to the Malomo Team.