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Malomo Journey Triggers Available in Attentive

With an active Malomo integration in your Attentive account, these event journey triggers become available for custom journeys:

Event name

Description

Malomo: ShopifyOrderCreated

Shopify records a new order placed by a customer.

Malomo: ShipmentCreated

Shopify records a new shipment on an order and that shipment registers in the Malomo platform.

Malomo: PreTransit

A shipping label was created and has been registered in the carrier’s system. However, the carrier has not yet taken possession of the shipment.

Malomo: ShipmentFirstInTransit

Only the first scan event when the shipment is in the carrier’s possession and is en route to its destination.

Malomo: InTransit *

The shipment is in the carrier’s possession and is en route to its destination.

Malomo: ShipmentFirstOutForDelivery

Only the first scan event when the shipment is currently on its last mile and is en route to the destination address.

Malomo: OutForDelivery*

The shipment is currently on its last mile and is en route to the destination address.

Malomo: Delivered

The local delivery vehicle has reported the package was delivered.

Malomo: Available For Pickup

The shipment is available for pickup from the carrier’s facility such as a post office.

Malomo: Return To Sender

The shipment was not successfully delivered and is en route back to sender.

Malomo: Failed Delivery Attempt

A delivery was attempted but the shipment could not be delivered. 

Malomo: Delivery Canceled

The delivery has been canceled typically by either the seller or recipient.

Malomo: Error

An unknown delivery error occurred.

Malomo: FulfillmentStalled

An order that has been created but has not been fulfilled in the specified time frame within our Problem Orders feature.

Malomo: ShipmentStalled

An order that has been fulfilled or is in transit and has not received a scan update in the specified time frame within our Problem Orders feature.

*Please note, we do not recommend triggering off of InTransit or OutforDelivery, as the journey may trigger multiple texts to your customer. Please use our Malomo: ShipmentFirstInTransit and Malomo: ShipmentFirstOutForDelivery triggers instead.

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