Personalization options in Klaviyo

Before Getting Started:

When using the Malomo Shopify/Klaviyo integration, the following personalized data points can be used in the body of shipment-related emails that you send to your customers:

CUSTOMER INFORMATION

INFORMATION	EXAMPLE OUTPUT	EVENT VARIABLE
First Name	`Mister` CODE	`{{ event.extra.order.meta.shopify_order.customer.first_name }}` CODE
Last Name	`Rogers` CODE	`{{ event.extra.order.meta.shopify_order.customer.last_name }}` CODE
Email	`misterrogers@pbs.com` CODE	`{{ event.extra.order.meta.shopify_order.customer.email }}` CODE
Phone Number	`123-456-7890` CODE	`{{ event.extra.order.meta.shopify_order.customer.phone }}` CODE

DELIVERY INFORMATION

INFORMATION	EXAMPLE OUTPUT	EVENT VARIABLE
Estimated Delivery Date	`September 19, 2021, 9PM` CODE	`{{ event.estimated_delivery_date }}` CODE
Actual Delivery Date	`September 19, 2020 10 PM *(only available when delivered)` CODE	`{{ event.delivered_at }}` CODE

SHIPPING ADDRESS

INFORMATION	EXAMPLE OUTPUT	EVENT VARIABLE
Ship First Name	`Mister` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.first_name }}` CODE
Ship Last Name	`Rogers` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.last_name }}` CODE
Ship Company	`Malomo` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.company }}` CODE
Ship Phone	`123-456-7890` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.phone }}` CODE
Ship Address Line 1	`123 Rogers Lane` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.address1 }}` CODE
Ship Address Line 2	`Apt. 305` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.address2 }}` CODE
Ship City	`Pittsburgh` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.city }}` CODE
Ship Province	`Pennsylvania` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.province }}` CODE
Ship Province Code	`PA` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.province_code }}` CODE
Ship Zip	`46205` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.zip }}` CODE
Ship Country Code	`US` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.country_code }}` CODE
Ship Country	`United States` CODE	`{{ event.extra.order.meta.shopify_order.shipping_address.country }}` CODE

SHIPPING INFORMATION

INFORMATION	EXAMPLE OUTPUT	EVENT VARIABLE
Carrier Service	`FedEx` CODE	`{{ event.carrier_name }}` CODE
Tracking Number	`99812911999333` CODE	`{{ event.tracking_code }}` CODE
Tracking Link	`"Track Package" button` CODE	`{{ event.extra.order.url }}` CODE

ORDER DETAILS

INFORMATION	EXAMPLE OUTPUT	EVENT VARIABLE
Order Number	`1012` CODE	`{{ event.extra.order.number }}` CODE
Order Name	`#1012` CODE	`{{ event.extra.order.meta.shopify_order.name }}` CODE
Order Created at Date	`July 2, 2019 5:16 PM` CODE	`{{ event.extra.order.meta.shopify_order.created_at }}` CODE
Order Note	`This is a note from the Shopify order notes section.` CODE	`{{ event.extra.order.meta.shopify_order.note }}` CODE
Discount Codes	`THANKYOU10` CODE	`{{ event.extra.order.meta.shopify_order.discount_codes }}` CODE
Total Discount	`0.00` CODE	`{{ event.extra.order.meta.shopify_order.total_discounts }}` CODE
Subtotal Price	`102.00` CODE	`{{ event.extra.order.meta.shopify_order.subtotal_price }}` CODE
Tax Price	`7.14` CODE	`{{ event.extra.order.meta.shopify_order.tax_price }}` CODE
Shipping Price	`2.13` CODE	`{{ event.extra.order.meta.shopify_order.shipping_price }}` CODE
Total Price	`109.14` CODE	`{{ event.extra.order.meta.shopify_order.total_price }}` CODE
Financial Status	`PAID` CODE	`{{ event.extra.order.meta.shopify_order.financial_status }}` CODE
Total Paid	`109.14` CODE	`{{ event.extra.order.meta.shopify_order.total_price }}` CODE
Cancelled on Date	`July 1, 2019 11:03 PM` CODE	`{{ event.extra.order.meta.shopify_order.cancelled_at }}` CODE
Cancellation Reason	`Refund` CODE	`{{ event.extra.order.meta.shopify_order.cancel_reason }}` CODE
Total Refunded	`56.76` CODE	`{{ event.extra.order.meta.shopify_order.total_refunded_amount }}` CODE

LINE ITEMS

Each line item represents a product purchased by the customer who is receiving the email. You can choose to show either all the products a customer ordered or all the products for an individual shipment.

LINE ITEMS IN ORDER

We recommend using a dynamic table block in Klaviyo to show all products a customer ordered. To do this, configure the data source elements as:

Row collection: event.extra.order.meta.shopify_order.line_items

Row alias: line_item

CODE

Next, you'll use these variables within your dynamic table block:

INFORMATION	EXAMPLE OUTPUT	EVENT VARIABLE
Item Title	`Red Sweater` CODE	`{{ line_item.title }}` CODE
Item Quantity	`1` CODE	`{{ line_item.quantity }}` CODE
Item Variant Title:	`Long Sleeve` CODE	`{{ line_item.variant.title }}` CODE
Item Image	`Shows image of product` CODE	`{{ line_item.image.src }}` CODE
Item Link	`URL for PDP` CODE	`{{ line_item.product.url }}` CODE
Item Final Line Price	`$102.00` CODE	`{{ line_item.final_line_price }}` CODE

LINE ITEMS IN FULFILLMENT

We recommend using a static table block in Klaviyo to show all products in a customer's shipment. To do this, add the following code before the static product block:

{% with fulfillment=event.extra.order.meta.shopify_order.fulfillments|lookup:event.tracking_code %} {% for i in fulfillment.fulfillment_line_items %}

CODE

And add the following code after the static product block:

{% endfor %}{% endwith %}

CODE

Next, you'll use these variables within your static table block:

INFORMATION	EXAMPLE OUTPUT	EVENT VARIABLE
Item Title	`Red Sweater` CODE	`{{ i.line_item.title }}` CODE
Item Quantity	`1` CODE	`{{ i.line_item.quantity }}` CODE
Item Variant Title:	`Long Sleeve` CODE	`{{ i.line_item.variant.title }}` CODE
Item Image	`Shows image of product` CODE	`{{ i.line_item.image.src }}` CODE
Item Link	`URL for PDP` CODE	`{{ i.line_item.product.url }}` CODE
Item Final Line Price	`$102.00` CODE	`{{ i.line_item.final_line_price }}` CODE

View our complete list of Klaviyo variables here.

CUSTOMER INFORMATION

INFORMATION

EXAMPLE OUTPUT

EVENT VARIABLE

DELIVERY INFORMATION

INFORMATION

EXAMPLE OUTPUT

EVENT VARIABLE

SHIPPING ADDRESS

INFORMATION

EXAMPLE OUTPUT

EVENT VARIABLE

SHIPPING INFORMATION

INFORMATION

EXAMPLE OUTPUT

EVENT VARIABLE

ORDER DETAILS

INFORMATION

EXAMPLE OUTPUT

EVENT VARIABLE

INFORMATION

EXAMPLE OUTPUT

EVENT VARIABLE

INFORMATION

EXAMPLE OUTPUT

EVENT VARIABLE