Features of your Order Tracking Block
On Malomo's v2 platform, the Malomo.js tracking block is now order based and compatible with multiple shipments. Malomo.js tracking blocks are used on all Malomo v2 tracking pages, whether it's built by Malomo or by the brand.
Malomo.js Tracking Block Features
Tracking block includes an 'Order Lookup' screen. This screen is visible when the URL is generated without an existing order or shipment. A brand may direct to this static page to allow consumers to look up their order via email and order number or with a tracking number.
Tracking block begins with an 'Order Placed' status, allowing a brand to direct consumers to the tracking page at the order confirmation stage.
Tracking block updates in real time with information supplied directly from the shipment carrier. Learn more about how statuses are shown on the page below.
Tracking block includes a tracking code hyperlinked to the carrier's tracking page. This allows consumers to contact a carrier directly if needed.
Tracking block shows the last activity of a package by default. A 'Show History' button allows the consumer to open up a log of all carrier scan events associated with the package.
Tracking block shows a "Don't see your package?" when a package has been delivered, with a help message that links to the brand's support email address.
Tracking pages display multiple shipments by default. If multiple shipments are associated with an order, the tracking page will have a clickable shipment selector section. This allows consumers to toggle between multiple shipments.
Tracking Block Statuses
Shown in Tracking Block
Fulfilled / Pre-Transit
"Ready to Go", "Check back for an Estimated Delivery Date", "Estimated Delivery Date"*
"Estimated Delivery Date"* , "On the Way"
Out for Delivery
"Out for Delivery"
Available for Pickup
"Available for Pickup"
Return to Sender
"Returning to Sender"
"Pending", "Still on Its Way"
"Failed to Deliver"
*Estimated delivery dates will only show at a certain stage if it's been provided by the carrier.