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FAQs

• What Order Tracking Events Does Malomo Support?
• What Carriers Does Malomo Support?
• How to Create a Malomo Account
• How Do I Add a User to My Account?
• How to Reset your Malomo Password
• How to Connect Integration Partners

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Platform Features

• Problem Orders (Beta)
• Navigating the Orders Page in the Malomo Dashboard
• Navigating the Customer List in the Malomo Dashboard
• Shipping Report
• Problem Orders Report
• Manage Your Billing Information with Malomo

Tracking Page

• Build Your Tracking Page via the Shopify Theme App (for Shopify 2.0 OS Themes)
• How to Add an Image Banner Behind the Malomo Theme App Tracking Block
• Customization Options Available within Shopify Theme App
• Features of Your Order Tracking Block
• Build Your Tracking Page via the Shopify Theme App (for Shopify 1.0 OS Themes)
• Build Your Tracking Page with Malomo.js

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Shopify & Malomo Integration

• Integrating Malomo and Shopify
• Linking to your Tracking page in Shopify Emails
• How to disable Shopify notification emails

Developer Tools

• API Documentation
• Generating API Keys in Malomo

Klaviyo & Malomo Integration

• Integrating Malomo and Klaviyo
• Verify Your Klaviyo Integration
• Granting Malomo Manager Access in Klaviyo
• Klaviyo Integration Flow Triggers and Filters
• Building Klaviyo Shipping Flows
• Designing Klaviyo Emails with Malomo

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Attentive & Malomo Integration

• Integrating Malomo and Attentive

Postscript & Malomo Integration

• Integrating Malomo and Postscript
• Best Practices: Malomo and Postscript

Gorgias & Malomo Integration

• Integrating Malomo and Gorgias