Building Klaviyo Shipping Flows

A customer will enter this Klaviyo Flow when a shipment is updated via our Malomo: ShipmentUpdateReceived metric and the status of that update is “Delivered.”

Malomo: ShopifyOrderCreated

Shopify records a new order placed by a customer.

Malomo: ShipmentCreated

Shopify records a new shipment on an order and that shipment registers in the Malom platform.

Malomo: ShipmentUpdateReceived

The carrier registers a new shipment status with Malomo.

pre_transit

A shipping label was created but the carrier has not yet taken possession of the shipment.

in_transit 

The shipment is in the carrier’s possession and is en route to its destination.

out_for_delivery

The shipment is currently on its last mile and is en route to the destination address.

delivered

The local delivery vehicle has reported the package was delivered.

return_to_sender

The shipment was not successfully delivered and is en route back to sender.

cancelled 

The delivery has been cancelled typically by either the seller or recipient.

available_for_pickup 

The shipment is available for pickup from the carrier’s facility such as a post office.

failure 

The shipment could not be delivered.

error 

An unknown delivery error occurred.

unknown

The carrier doesn’t know the current status of the shipment.

STEP 1

Create a New Flow via "Create From Scratch" and select “Metric” as the Trigger

STEP 2

Select a metric, such as “Malomo: ShipmentUpdateReceived”, from the list of trigger actions.

This option will only be available if you have already connected your Klaviyo account to Malomo using your Public API Key.

STEP 3

Add a Trigger Filter to your Trigger.

STEP 4

If you've selected the “Malomo: ShipmentUpdateReceived” metric, select “status” as the Dimension, “equals” as the operator and “delivered” as the Dimension value. 

If the Shipment Status you want to use for the filter does not appear in the Dimension value dropdown list, you can type it in. Here is a full list of Shipment Statuses.

Please note, a Trigger Filter is not needed if you are building a flow off of the Malomo: ShopifyOrderPlaced or Malomo: ShipmentCreated metrics.

STEP 5

Save the Trigger. 

You can now add time delays and email templates to the flow as shown to the right.

STEP 6

Make sure that all emails in the Flow have Smart Sending turned OFF.

**Please leave Flows and Emails in Draft status until testing is complete.

FLOW 1: ORDER CONFIRMATION

This Flow will send an email to a customer when a new order has been placed. 

*The Order Confirmation email will need to be suppressed in Shopify. 

FLOW 2: FULFILLMENT OR PRE-TRANSIT

This Flow will send an email to a customer when the status equals pre_transit (usually shortly after when the order is fulfilled). Alternatively, you can use the Malomo: ShipmentCreated metric. 

*The Shipping Confirmation email will need to be suppressed in Shopify. 

FLOW 3: IN-TRANSIT

This Flow will send an email to a customer when the status of their shipment equals in_transit. 

FLOW 4: OUT FOR DELIVERY

This Flow will send an email to a customer when their package is out for delivery.

*The Out for Delivery email will need to be unchecked in Shopify settings.

FLOW 5: DELIVERED

This Flow will send an email to a customer when their package has been delivered.

*The Delivered email will need to be unchecked in Shopify settings.

FLOW 6: EXCEPTIONS

Some brands prefer to notify customers when the shipment experiences a problem. When created and activated, this Flow will send an email when a package experiences an exception event. You may wish to CC your Customer Support team/email address on this email. 

FLOW 1: IN-TRANSIT

This Flow will send an email to a customer when the status of their shipment equals in_transit. 

FLOW 2: OUT FOR DELIVERY

This Flow will send an email to a customer when their package is out for delivery.

*The Out for Delivery email will need to be unchecked in Shopify settings.

FLOW 3: DELIVERED

This Flow will send an email to a customer when their package has been delivered.

*The Delivered email will need to be unchecked in Shopify settings.

FLOW 4: EXCEPTIONS

Some brands prefer to notify customers when the shipment experiences a problem. When created and activated, this Flow will send an email when a package experiences an exception event. You may wish to CC your Customer Support team/email address on this email.