Once the Malomo x Loop integration is enabled, you will have access to a set of new Malomo return event triggers, which can be used to create personalized notifications in your connected apps like Klaviyo, Attentive, and Postscript. Additionally, your existing
Malomo: ShipmentUpdateReceived metric will include a new variable with a deep link to the Loop Returns Portal.
🚨 Please note, the new
Malomo: ReturnShipmentCreated event trigger will only be available in Klaviyo at the initial launch. The
Malomo: ReturnShipmentUpdateReceived, as well as full Attentive and Postscript events will be released shortly.
Loop Return Events
Loop records a new return shipment and that shipment registers in the Malomo platform.
The carrier registers a new shipment status for a Loop return package with Malomo. Coming soon!
Return Shipment Statuses
These statuses will become available as Flow Triggers in the
Malomo: ReturnShipmentUpdateReceived metric in Klaviyo. Coming soon!
A shipping label was created but the carrier has not yet taken possession of the shipment.
The shipment is in the carrier’s possession and is en route to its destination.
The shipment is currently on its last mile and is en route to the destination address.
The local delivery vehicle has reported the package was delivered.
The shipment was not successfully delivered and is en route back to sender.
The delivery has been cancelled typically by either the seller or recipient.
The shipment is available for pickup from the carrier’s facility such as a post office.
The shipment could not be delivered.
An unknown delivery error occurred.
The carrier doesn’t know the current status of the shipment.
Please note, each trigger is created on the first instance that the event is received from Malomo, so it may take up to 24 hours for all of the Malomo triggers to be listed
Return URL Deep Link
Once your Loop integration is enabled, your
Malomo: ShipmentUpdateReceived metric will include a new variable called
order_return_url. This URL is a deep link to the Loop Returns Portal associated with any given order, and automatically authenticates with Loop in the background. We only recommend using this variable in the Delivered flow. For example, you may add a button with the
order_return_url to the “Your Order was Delivered” email, which would allow your customers to initiate a return or exchange directly from the email.
Adding the Return URL Deep Link
In this video, we'll walk you through how the Malomo Loop integration works and how easy it can be for your customers to initiate a return or exchange. No more confusion or frustration!
By integrating Malomo with your delivery notifications and tracking page, customers can start a return or exchange directly from their delivered email or tracking page. I'll show you how to add a "Start Your Return" button to the email and how it automatically takes the customer to their specific order. Plus, I'll demonstrate how the tracking page also offers the option to start a return or exchange once the package is delivered. It's a seamless process that will save you and your customers time and hassle.