How to migrate your account Malomo v2

Pre Requisites: Onboarded with Malomo before April 2021; have not previously completed v2 migration. 

In Q2 2021, Malomo completed a transition from shipment-based to order-based tracking. Our new v2 platform includes these benefits: 

• Our new Platform with customer and order reporting

• Order lookup on your tracking page

• Additional Klaviyo variables (custom events, carrier mappings, product descriptions, etc.)

• Normalized carrier data

• Enhanced error monitoring

All new features, such as additional integrations, will only be released on our v2 platform.

To initiate the migration, please contact your CSM or help@gomalomo.com. To make this transition as painless as possible for you, your CSM will be doing the heavy lifting on this migration. To do this, Malomo will complete these internal tasks: 

• Initiate our v2 data and new metrics into your Klaviyo account. (if using)

  • v2 metrics: Malomo: ShopifyOrderCreated, Malomo: ShipmentCreated, Malomo: ShipmentUpdateReceived

• Clone existing Klaviyo shipping flows and change trigger to our v2 metrics. (if using)

• Update the email variables in either Shopify or Klaviyo emails to our v2 variables. 

• Migrate and Launch existing Malomo Tracking Page to our v2 page with Order Lookup

Once the above tasks have been completed, you'll need to complete these tasks: 

• Review cloned Shopify or Klaviyo shipping emails.

• Turn off old Klaviyo flows and turn cloned flows to live or swap out new Shopify email code. 

If you're unsure if you qualify for a v2 migration, please contact your CSM or help@gomalomo.com.